Hotel Group
La Cle des Montagnes

Inclusions and Exclusions
Room & Suite Rates include
Breakfast, welcome drinks and snack basket, Wi-Fi, bicycles (subject to availability).

Excludes
Laundry, transfers, other meals and drinks.

FIT Cancellation Policy
CANCELLATIONS

Full refund of commitment fee if cancelled between confirmation and 46 days prior to arrival (irrespective of demand on dates).
No refund of commitment fee that was converted from provisional to confirmed based on demand.
Bookings that cancel will be liable for the cancellation fees pre arrival date
45-30 days = 50% | 29 days or less = 100%.
All travellers are advised to take out fully comprehensive travel insurance with CFAR (Cancel For Any Reason). This insurance must be able to fully cover cancellation of travel less than 45 days prior to arrival.
At the discretion of management, bookings that paid a Commitment Fee upfront and need to cancel at 45 days or less prior to arrival due to a COVID related travel restriction, will be able to postpone for up to 12 months in advance. COVID related issue - further lockdown, no flights, guest not allowed to board a flight, guest falls ill with COVID and unable to travel.
*LA CLE DES MONTAGES reserves the right to change these terms & conditions without prior notice.

BOOKINGS MADE BEFORE 15TH MARCH 2020
These bookings were made on the basis of a 20% non-refundable deposit, 50% deposit for bookings in Hot & Festive Season, being required within 14 days of confirmation.
The balance of payment due at 45 days prior to the arrival date.
Management of La Clé have adopted a 60-day forward view of these confirmed bookings held in the reservations system.

POSTPONEMENTS
The postponement policy will remain in effect when the Western Cape is between Level5 and Level2 of lockdown. Outside of these lockdown levels all bookings will be subject to the terms under which they were initially booked.
During this time, existing bookings based on the next 60 days, may be postponed to a future date up until 15 December 2021 without penalty.
These bookings will move to the new dates and be held as confirmed with a deposit.
Bookings that are further than 60 days out will either have to cancel or wait until the 60 day window for postponement.

CANCELLATIONS
Bookings are liable for the cancellation fees pre arrival as follows
46+ days = 20% (or 50%) deposit | 45-30 days = 50% | 29 days or less = 100%.

Groups Cancellation Policies
CANCELLATIONS

Full refund of commitment fee if cancelled between confirmation and 46 days prior to arrival (irrespective of demand on dates).
No refund of commitment fee that was converted from provisional to confirmed based on demand.
Bookings that cancel will be liable for the cancellation fees pre arrival date
45-30 days = 50% | 29 days or less = 100%.
All travellers are advised to take out fully comprehensive travel insurance with CFAR (Cancel For Any Reason). This insurance must be able to fully cover cancellation of travel less than 45 days prior to arrival.
At the discretion of management, bookings that paid a Commitment Fee upfront and need to cancel at 45 days or less prior to arrival due to a COVID related travel restriction, will be able to postpone for up to 12 months in advance. COVID related issue - further lockdown, no flights, guest not allowed to board a flight, guest falls ill with COVID and unable to travel.
*LA CLE DES MONTAGES reserves the right to change these terms & conditions without prior notice.

BOOKINGS MADE BEFORE 15TH MARCH 2020
These bookings were made on the basis of a 20% non-refundable deposit, 50% deposit for bookings in Hot & Festive Season, being required within 14 days of confirmation.
The balance of payment due at 45 days prior to the arrival date.
Management of La Clé have adopted a 60-day forward view of these confirmed bookings held in the reservations system.

POSTPONEMENTS
The postponement policy will remain in effect when the Western Cape is between Level5 and Level2 of lockdown. Outside of these lockdown levels all bookings will be subject to the terms under which they were initially booked.
During this time, existing bookings based on the next 60 days, may be postponed to a future date up until 15 December 2021 without penalty.
These bookings will move to the new dates and be held as confirmed with a deposit.
Bookings that are further than 60 days out will either have to cancel or wait until the 60 day window for postponement.

CANCELLATIONS
Bookings are liable for the cancellation fees pre arrival as follows
46+ days = 20% (or 50%) deposit | 45-30 days = 50% | 29 days or less = 100%.

Child Policies (Supplier)
Child Policy
Children from the age of 12 years are welcome at La Clé Lodge (all ages on an exclusive-use basis).

Rates Manual Child Policy
Child Policy

Children 12 years and older are welcome.