Scope of Application

These Terms and Conditions govern the use of the Emporium Collection website and all hotel bookings made through the reservation system operated by Emporium Collection.



General Use of the Emporium Collection Website

The Emporium Collection website allows users to search for hotel availability, rates, and make bookings for a specified number of travelers and dates. Emporium Collection reserves the right to modify or discontinue its website at any time.



Hotel Content and Categories

All hotel information and descriptions provided on the Emporium Collection website are based on assessments made by the respective hotels. Emporium Collection acts as a content provider for the hotels and is not responsible for any errors, omissions, or inaccuracies in the hotel content. Hotel classifications, such as star ratings, are provided by the hotels themselves and serve as non-binding indicators of the hotel's standards.



Prices and Taxes

Displayed prices on the Emporium Collection website reflect current low-day rates provided by the individual hotels and are applicable to bookings made through Emporium Collection's reservation system. Prices include service charges and VAT for Germany, while tax regulations may vary for other countries. Visitors should note that additional local taxes or service charges may apply in certain locations, and the exact amount may fluctuate. Complimentary late check-outs, if offered as part of Emporium Collection benefits, are subject to availability and may be discontinued by hotels at their discretion. Obvious errors and mistakes in pricing are not binding.



Registration

Users may register on the Emporium Collection website, providing personal data voluntarily. This data may be used to prefill booking forms and tailor communications, subject to user preferences. Registration can be canceled at any time by contacting community@emporiumcollection.com.



Auto Log-in

Users may opt to stay logged in on the website, allowing for automatic authentication upon return. Login information is stored in a cookie on the user's device and expires after 60 days. Additional information about cookies is available in the privacy policy.



Accommodation Contract and Payment

Bookings made through Emporium Collection's reservation system establish an accommodation contract between the user and the chosen hotel. Payment is made directly to the hotel, and any claims or obligations arise between the user and the hotel. Rates offered through Emporium Collection cannot be combined with other promotions. Bookings are non-transferable and cannot be exchanged for cash or credit.



Making a Booking

Users must provide personal and credit card details to complete a booking. By confirming the booking, users enter into a binding agreement with the hotel. Upon receiving confirmation, users are provided with a booking reference number. Emporium Collection serves as a carrier for messages between users and hotels.



Cancellations

Users do not have a statutory right of withdrawal from bookings. However, hotels may offer voluntary cancellation or change options for selected offers, subject to terms displayed during the booking process.



Storage and Accessibility of the Contract

Booking information and terms are stored by Emporium Collection and can be accessed through user accounts. The current and previous versions of terms and conditions are available on the website.



Liability

Emporium Collection is liable for intentional or grossly negligent acts or omissions. Liability for breaches of essential contractual obligations is limited to foreseeable damages. Liability for harm to life, body, or health, as well as under the Product Liability Act, remains unaffected. Emporium Collection disclaims liability for third-party reproduction of website content and any misrepresentation of rates or products.



Intellectual Property

All intellectual property rights associated with the website and its materials are owned by Emporium Collection or its licensors. Unauthorized use, reproduction, or modification of website materials is prohibited without prior written permission.



Governing Law and Jurisdiction

Legal relations between users and Emporium Collection are governed by German law. Disputes are subject to the jurisdiction of the competent courts in Berlin, unless otherwise required by applicable law.



Miscellaneous

Invalidity or unenforceability of any provision in these Terms and Conditions does not affect the validity of remaining provisions. The website operates in English.



European Commission's Online Dispute Resolution Platform
www.ec.europa.eu/consumers/odr