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AP Product Note EvenYears
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
Private vehicles need to be pre-booked (subject to availability) and for the full duration of guests stay
A single supplement rate applies from the third room onwards when booking 3 or more single rooms.
Special terms apply over festive season: 15 December - 5 January 50% deposit policy and min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day
Exploring Singita Malilangwe book 4 nights at Pamushana Lodge/Malilangwe House and receive 50% discount off the 4th night valid 6 Jan 30 Jun, and 01 Sept to 14 Dec 2021 and 2022
Stay 7 Pay 6 offer - valid 6 January 14 December 2021 & 2022
Stay 10 Pay 8 offer valid 6 January 14 December 2021 & 2022

Supplier Closures & Block Out
3 night minimum stay applies during festive season from 15 December 5 January annually (No arrivals or departures are allowed on Christmas Day or New Years Day)

Inclusions and Exclusions
2021 & 2022:
Includes:
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), twice daily game drives in open viewing vehicles, walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guide), tennis, return road transfers between Buffalo Range International Airport and the lodge, telephone calls, laundry service, telephone calls, wi-fi access where applicable, Tourism levy & VAT.

Malilangwe House:
All meals and beverages (including premium wines, spirits and liqueurs, but excluding French Champagne), private vehicle and guide, host, chef and butler (meals can be taken in the main lodge if guests prefer). Private game drives in open viewing vehicles (one vehicle for up to 8 guests, two vehicles for 9-10 guests), walking safaris, boat cruises, fishing, excursions to the rock art sites (accompanied by experienced guides), tennis, return road transfers between Buffalo Range International Airport and the lodge & laundry service, Telephone calls, wi-fi access where applicable, Tourism levy & VAT.

Excludes: Boutique purchases, French Champagne, Massage treatments & transport to and from the reserve.

FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021:
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival

Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival

2022:
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival

Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival

Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021:
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival

Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival

2022:
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival

Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival

Child Policies (Supplier)
2021 / 2022:
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.

Supplier Family Rooms
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa

Property Room Types
4 x suites
2 x 2 bedroom suites
1 x 2 bedroom family suite
1 x 3 bedroom family suite
1 x 5 bedroom villa

Flight Schedule
OR TAMBO - BUFFALO RANGE (and VV)
ORT to Buffalo Range and Vice Versa are scheduled departures on Mondays & Thursdays

Children:
Children from two years old, occupying their own seat pay the full seat rate
Children under two years old and sitting on their parents laps will pay 20% of the seat rate

Bookings:
All bookings must be made seven (7) days prior to departure and flights are subject to availability.
A minimum of three (3) nights accommodation at Pamushana is necessary.
A minimum of two (2) full paying seats on the aircraft is necessary.

Cancellation Policy:
7 days notification: no cancellation fees
6 days 48 hours notification: 30% cancellation fees
36 24 hours notification: 50% cancellation fees
Same day notification: 100% cancellation fees

Check-in:
Check-in time is strictly 2 hours prior to departure at counter A10, Terminal A, International Departures Terminal.
Flights will not be delayed due to late arrival of guests.
Destination Airport is Buffalo Range, Flight Number FDR247
Departure & Arrival times may vary by up to 45 minutes.

Luggage:
20kg per person, preferably packed in soft sided bags
Secure public storage facilities are available with ATECK which is located in the International Arrivals Hall at OR Tambo. Unfortunately Federal Air is not allowed to transport unaccompanied luggage as this is a cross-border flight.

Please note:
The above mentioned rates are inclusive of fuel surcharge and safety fees.
The above mentioned rates are exclusive of airport departure taxes.
The airport departure taxes need to be prepaid on confirmation of the flight.
Buffalo Range Airport closes at 17h00; latest possible arrival/departure time for private charters is 16h30.
Guests are advised to take out travel insurance as flights missed due to weather, air traffic control and other reasons beyond Federal Airs control will be charged for in full


SINGITA PAMUSHANA VICTORIA FALLS HARARE FLIGHTS - MAY SEPTEMBER
· Flights between Singita Pamushana, Victoria Falls and Harare will operate once a week on a Thursday, from May to September.

FLIGHT INFORMATION
Flights operated by Halstead Aviation (HAC)
Aircraft: King Air 200 (8 seats)
Luggage: 20kg per person in soft bags
Check-in: 45 minutes prior to departure. There will be a banner with HAC company details in the departure check-in hall to indicate the check-in counter. Passengers will go through HAC Meet & Greet dispatcher in Victoria Falls. HAC will co-ordinate with the check-in officials to use the same counter each time (counter number to be advised once finalised).

BOOKINGS
Minimum number of guests: 2 guests and
Minimum stay: 3 nights stay at Singita Pamushana Lodge
Single Travellers: Min 2 seats on charter plus 2 guests for 3 nights in lodge

Ticketing: Each passenger will be issued a ticket, with HAC standard terms and conditions. If HAC have passenger details well in advance, they can issue an emailed copy to the consultants prior to departure.
Flights must be booked through Singita Reservation reservations@singita.com and are subject to availability.

CANCELLATION POLICY
7 days notification: no cancellation fees
6 days 48 hours notification: 30% cancellation fees
36 - 24 hours notification: 50% cancellation fees
Same day notification: 100% cancellation fees

Tour Leader Policy
Tour Leader / Guide Policy:
The following specific inclusions and exclusions shall apply to the Pilot / Guide
Accommodation:
The Rate is nett and non-commissionable
The Rate Includes meals & accommodation
The Rate excludes tourism levy at Singita Pamushana, Singita Kwitonda and Singita Serengeti, the Government of Tanzania Wildlife at Singita Grumeti and the National Park fee at Singita Lamai as stipulated
The Rate excludes all scheduled safari activities
For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable daily rate.

Amenities
Virtuoso Amenities 2021:
• Upgrade on arrival, subject to availability
• Daily full breakfast, for up to two in room guests (included in rates, as are all meals)
• A Virtuoso gift to the value of $100 per couple
• Early check-in/late check-out, subject to availability
• Complimentary Wi-Fi

Rates Manual Child Policy
CHILD POLICY
Children of all ages are welcome.
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-16 years will be accommodated at 50% of the adult rate when sharing a standard suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request. An additional room needs to be booked.
Families of four or more members (including at least one child under the age of 10), are guaranteed the complimentary use of a private safari vehicle.
Families of up to three members (including at least one child under the age of 10), are required to book and pay for the use of a private safari vehicle (subject to availability).
In the interest of safety, participation of children in game activities is at the discretion of the guide.