AP Product Note EvenYears
Peak season special deposit and payment terms apply (20 Dec 10 Jan)
No children under 6 years
Minimum 3 pax required to book the family suite
Flash Sale Bookable stays until 30th April 2020 for stays from 1st February 2020 until 30th April 2022, excluding peak period 20 Dec 10 Jan each year. High Season 50% commission applies (Long stay and Advance offer falls away), Low Season 40% commission and Stay 3 Pay 2 still applies
Stay 3 Pay 2 offer available 01 May to 30 Sept 2020 & 2021
Longstay 10% discount available for min 3 night stays valid 11 Jan to 30 Apr 2020, 01 Oct 2020 30 April 2021 and 01 Oct 2021 30 April 2022 (can be combined with Advance Purchase Offer)
Advance purchase 15% discount available when booked 180 days or more prior to arrival valid 11 Jan to 30 Apr 2020, 01 Oct 2020 30 April 2021 and 01 Oct 2021 30 April 2022 (can be combined with Longstay Offer)

Supplier Closures & Block Out
· The contracted rates according to this agreement are subject to availability of rooms in the price category at time of reservation. Should the contracted rates not be available, the Tour Operator will be offered the Best Available Rate (BAR), commissionable at the same % used for the contracted rates.
· Peak season bookings (20 Dec 10 Jan) are subject to special T&Cs

Hotel Group
Mantis Collection

Inclusions and Exclusions
· Includes
all meals, two game drives per day, selected local beverages. compulsory conservation fee of R460 per person per stay and 15% VAT.

· Excludes premium branded beverages, telephone, transfers, laundry, spa and curio shop purchases, and any additional expenses are for settlement on departure

FIT Cancellation Policy
Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations.
· 25% of fee if cancellation less than 60 days prior to arrival.
· 50% of fee if cancellation less than 45 days prior to arrival.
· 100% of fee if cancellation less than 30 days prior to arrival.

Peak Season (20 December to 10 January)
· A 10% (non-refundable) deposit is required within 30 days of booking being made for all reservations in peak period to secure the booking.
· Full pre-payment is required 60 days prior to arrival to avoid automatic release of bookings.
· 50% cancellation fee if cancellation less than 90 days prior to arrival.
· 100% cancellation fee if cancellation less than 60 days prior to arrival.

Groups Cancellation Policies
Group/Conference
Deposit & Payment

· This policy applies to bookings of five (5) or more suites.
· A 10% non-refundable deposit may be requested at time of booking in order to secure rooms, dependent on season.
· Provisional reservations made more than 60 days prior to arrival will be held for a maximum of 14 working days,thereafter it will automatically be released.
· Full pre-payment (100%) is required 60 days prior to arrival, final rooming lists and requirements to be received 30 days prior to arrival.
· Reservations made less than 60 days prior to arrival will require full pre-payment at time of booking.

Cancellation Charges

· 50% of fee if cancellation less than 90 days prior to arrival.
· 100% of fee if cancellation less than 60 days prior to arrival.

Peak Season (20 December to 10 January)
· A 10% (non-refundable) deposit is required within 30 days of booking being made for all reservations in peak period to secure the booking.
· Full pre-payment is required 60 days prior to arrival to avoid automatic release of bookings.
· 50% cancellation fee if cancellation less than 90 days prior to arrival.
· 100% cancellation fee if cancellation less than 60 days prior to arrival.

Child Policies (Supplier)
· No children under 6 allowed, unless by special prior arrangement.
· When sharing with two full paying adults, children under the age of 12 years are accommodated at 50% of the adult rate.
· Children 12 years and older are considered as adults and will therefore require their own room at the applicable rate.

Supplier Family Rooms
Minimum 3 pax required to book a family suite

Tour Leader Policy
Guide & Driver Policy

Driver - can be accommodated in a staff room, meals included. A fee of R1000.
Guide - will be accommodated in a suite. Rate for him will work as follows
5 + Rooms for Group, his cost is 75% of room. If 10+ rooms for group, his cost is 50% of room. Must be a registered Tour Guide.

Rates Manual Child Policy
Child Policy
No children under 6 allowed, unless by special prior arrangement.
When sharing with two full paying adults, children under the age of 12 years are accommodated at 50% of the adult rate.
Children 12 years and older are considered as adults and will therefore require their own room at the applicable rate.