AP Product Note EvenYears
Please enquire the following specials
Honeymoon Offer / Whale Season offer Stay 3 Pay 2 / Morukuru Family Journey / City to Ocean / Early bird

Supplier Closures & Block Out
11 May 28 June 2020
Annual Closure 01 30 June 2021

Hotel Group
Morukuru Family

Inclusions and Exclusions
Includes
Breakfast, lunch, dinner, snacks, coffee, tea, water, softdrinks, wifi, two guided activities daily, use of snorkeling equipment, entrance fee/reserve gate fee, VAT and taxes.

Excludes
Road transfers to/from De Hoop Nature Reserve, flights to/from De Hood Nature Reserve, alcoholic beverages, additional activities, massage treatments, day trips outside of De Hoop Nature Reserve, curio shop purchases and laundry service.

Exclusive Use

Included
Private and exclusive use of the Houses, Wifi, breakfast, lunch, dinner, snacks, local drinks, water, non-alcoholic drinks, local house wines & local spirits, private butler, private chef, your own private ranger & tracker, private game drives & nature drives, private nature walks, mountain biking, sundowner drinks, picnics, road transfers within De Hoop Nature Reserve, entrance fee/reserve gate fee, laundry service & VAT/taxes.

Excluded
Road transfers to/from the reserves, flights to/from the reserves, massage treatements, cellar wines, day trips outside the reserves & curio shop purchases

FIT Cancellation Policy
CURRENT COVID CONDITIONS as from 28 November 21


All bookings made prior to 28 November (excluding Peak Season 2021 -18 Dec – 2 Jan ) can either postpone or they can cancel, in which case we will offer a refund less R 500 admin fee (provided the booking falls within 8-3 weeks before arrival).
For bookings within 3 weeks from arrival we will charge 10% canx fees and a 90% refund.
Bookings for Peak Season 2021 -18 Dec – 2 Jan will incur a R 2500 admin fee (Morukuru Beach Lodge) or R 5000 admin fee (all Morukuru exclusive use houses).

For Peak Season 2022 and 2023 standard terms apply indeed.

For each booking, please do all you can to either keep the booking or postpone. Cancellations and refunds should really be the very last option for those guests affected most badly by this crisis (ie the UK with mandatory hotel quarantine).

NEW BOOKINGS made from 28 November 2021 onwards


New bookings can be held provisionally for maximum 21 days.
A 10% commitment fee (deposit) is required to secure the booking and full payment is required 30 days prior
to arrival.
For all new provisional bookings
Should we receive a confirmed request for the same dates, we require you to
either confirm or release within 48 hours, with the 10% commitment fee (deposit) due within 7 days.
All deposit payments received for bookings will be kept in a ring-fenced account.
Should COVID-19 restrictions (see updated Terms page 2) prevent travel, guests can postpone their stay at the same rates
(seasonal fluctuations excluded) in 2022. Postponements to 2023 will be at the applicable rates for 2023.
In case of full cancellation between 8 and 3 weeks before arrival

Credit voucher to the value of funds paid for future travel until 14 December 2023, OR
Full refund of funds paid, less R 5,000 (exclusive-use houses) or R 2,500 (Morukuru Beach Lodge) service
handling fee per booking. Capped at maximum 10% of total booking value in all cases, whichever is lowest.
In case of full cancellation within 3 weeks before arrival

Credit voucher to the value of funds paid for future travel until 14 December 2023, OR
10% cancellation fees (90% refund).



CANCELLATION POLICY

All cancellations must be made in writing. No telephonic or verbal cancellations will be accepted.
If a booking is cancelled after confirmation, the applicable deposit will be forfeited.

In addition the following fees will be levied

Cancellation within 60 days before arrival 50% of full amount
Cancellation within 30 days before arrival 100% of full amount

Partial cancellations by additional guests at any of our exclusive use houses (over and above the required minimum number of guests), within 60 days before arrival will result in 25% cancellation fees levied. Outside the 60 days, the applicable commitment-fee will be forfeited. In case of a stay/pay offer, regular cancellation fees apply to partial cancellations.

For PEAK SEASON bookings at Morukuru Family Madikwe & Morukuru Family De Hoop the following fees will be levied

Cancellation within 90 days before arrival 50% of full amount
Cancellation within 60 days before arrival 75% of full amount
Cancellation within 30 days before arrival 100% of full amount

Summer Special

CANCELLATION POLICY 'SUMMER SEASON'
Cancellation until 7 days before arrival
10% cancellation fee
Cancellation within 7 days before arrival
50% cancellation fee

CANCELLATION POLICY 'PEAK SEASON'
Cancellation until 21 days before arrival
10% cancellation fee
Cancellation within 21 days before arrival
50% cancellation fee

Groups Cancellation Policies
CURRENT COVID CONDITIONS as from 28 November 21


All bookings made prior to 28 November (excluding Peak Season 2021 -18 Dec – 2 Jan ) can either postpone or they can cancel, in which case we will offer a refund less R 500 admin fee (provided the booking falls within 8-3 weeks before arrival).
For bookings within 3 weeks from arrival we will charge 10% canx fees and a 90% refund.
Bookings for Peak Season 2021 -18 Dec – 2 Jan will incur a R 2500 admin fee (Morukuru Beach Lodge) or R 5000 admin fee (all Morukuru exclusive use houses).

For Peak Season 2022 and 2023 standard terms apply indeed.

For each booking, please do all you can to either keep the booking or postpone. Cancellations and refunds should really be the very last option for those guests affected most badly by this crisis (ie the UK with mandatory hotel quarantine).

NEW BOOKINGS made from 28 November 2021 onwards


New bookings can be held provisionally for maximum 21 days.
A 10% commitment fee (deposit) is required to secure the booking and full payment is required 30 days prior
to arrival.
For all new provisional bookings
Should we receive a confirmed request for the same dates, we require you to
either confirm or release within 48 hours, with the 10% commitment fee (deposit) due within 7 days.
All deposit payments received for bookings will be kept in a ring-fenced account.
Should COVID-19 restrictions (see updated Terms page 2) prevent travel, guests can postpone their stay at the same rates
(seasonal fluctuations excluded) in 2022. Postponements to 2023 will be at the applicable rates for 2023.
In case of full cancellation between 8 and 3 weeks before arrival

Credit voucher to the value of funds paid for future travel until 14 December 2023, OR
Full refund of funds paid, less R 5,000 (exclusive-use houses) or R 2,500 (Morukuru Beach Lodge) service
handling fee per booking. Capped at maximum 10% of total booking value in all cases, whichever is lowest.
In case of full cancellation within 3 weeks before arrival

Credit voucher to the value of funds paid for future travel until 14 December 2023, OR
10% cancellation fees (90% refund).


CANCELLATION POLICY

All cancellations must be made in writing. No telephonic or verbal cancellations will be accepted.
If a booking is cancelled after confirmation, the applicable deposit will be forfeited.

In addition the following fees will be levied

Cancellation within 60 days before arrival 50% of full amount
Cancellation within 30 days before arrival 100% of full amount

Partial cancellations by additional guests at any of our exclusive use houses (over and above the required minimum number of guests), within 60 days before arrival will result in 25% cancellation fees levied. Outside the 60 days, the applicable commitment-fee will be forfeited. In case of a stay/pay offer, regular cancellation fees apply to partial cancellations.

For PEAK SEASON bookings at Morukuru Family Madikwe & Morukuru Family De Hoop the following fees will be levied

Cancellation within 90 days before arrival 50% of full amount
Cancellation within 60 days before arrival 75% of full amount
Cancellation within 30 days before arrival 100% of full amount

Summer Special

CANCELLATION POLICY 'SUMMER SEASON'
Cancellation until 7 days before arrival
10% cancellation fee
Cancellation within 7 days before arrival
50% cancellation fee

CANCELLATION POLICY 'PEAK SEASON'
Cancellation until 21 days before arrival
10% cancellation fee
Cancellation within 21 days before arrival
50% cancellation fee

Child Policies (Supplier)
At Morukuru Beach Lodge we have 2 suites where we allow a maximum of 2 children under 16 sharing a suite with 2 adults. Children sharing with their parents pay the applicable child rate per night. In the case of 1 adult and 1 or 2 child(ren) under 16 sharing a suite, the normal per person rate plus the applicable child rate applies.

Amenities
Safari Pro

'One bottle of house wine (red or white) during their stay
Valid until 31 Dec 2022
Please mention to the DMC at time of booking that you are a Safari Pros member

Rates Manual Child Policy
Child Policy

At Morukuru Beach Lodge we have 2 suites where we allow a maximum of 2 children under 16 sharing a suite with 2 adults.
Children sharing with their parents pay the applicable child rate per night.
In the case of 1 adult and 1 or 2 child(ren) under 16 sharing a suite, the normal per person rate plus the applicable child rate applies.