AP Product Note EvenYears
No single supplement in Low Season
No children under 8 years

Inclusions and Exclusions
Included
15% Zim VAT, Full board, all activities, all beverages, Laundry & Emergency Medical Evacuation

Excluded
All transfers to and from camp, Conservation fees, Gratuities & Items of a personal nature & Medical Insurance. Please note conservation fees are subject to change without notice.

FIT Cancellation Policy
BOOKING PROCEDURES AND POLICIES (1 TO 5 GUESTS)
· Reservations made outside of 90 days prior to travel will be held provisionally for a maximum of 14 days from date of reservation unless confirmed status is requested by The Agent. In the case of High Season (April through to end of October) provisional bookings will only be held for a maximum of 7 days from date of reservation.
· Reservations made inside of 60 days prior to arrival will be held provisionally for a maximum of 7 days unless confirmed status is requested by The Agent.
· Reservations made inside of 30 days prior to arrival will be held provisionally for 72 hours unless confirmed status is requested by The Agent.
· Once a booking has been confirmed, the Cancellation Policy shall apply.
· Provisional bookings will be held for periods stipulated above. Thereafter Camp Hwange reservees the right to release any such provisional booking. However, should Camp Hwange, receive a confirmed booking during the stipulated period, you will be informed in writing to confirm your reservation. You will also request a deposit of 20% within 5 working days. The deposit is non-refundable. Failure to do so within 24 hours may result in the booking being cancelled. Should a booking be confirmed and the number of guests and/or rooms be reduced, our standard cancellation fees will apply

CANCELLATION POLICY
· Cancellations are only effective on receipt of written notification. All reservations made shall become subject to the cancellation policy once the Agent has confirmed a booking in writing

· Should a cancellation be received between 120 and 61 days prior to due arrival date 20% of the contracted rate will be charged.
· Should a cancellation be received between 60 and 31 days prior to due arrival date 50% of the contracted rate will be charged.
· Should a cancellation be received between 30 and 0 days prior to due arrival date 100% of the contracted rate will be charged.
· Please note
Should your clients fail to arrive on the due arrival date, start their trip after departure or leave before its completion, no refund will be made.

Groups Cancellation Policies
GROUP BOOKINGS (10-16Guests)
· Please note that we require final numbers for all group bookings 90 days prior to travel. (A group booking is classified as any booking of 10 or more guests). Once confirmation has been received a 20% non-refundable deposit will be required.
· A final rooming list and full payment will be required 45 days prior to arrival.
· Should you cancel within 90 days of your group arrival or once a deposit has been received, we will hold a 20% cancellation fee.
· Kindly note, unless the above terms are met, we reserve the right to automatically release the reservation.
· Provisional bookings will be held for 14 days, at which time the reservation will be released, unless Camp Hwange is otherwise notified by the Agent. A booking will only be confirmed by Camp Hwange on receipt of payment, unless credit facilities are in place.

CANCELLATION POLICY
· Cancellations are only effective on receipt of written notification. All reservations made shall become subject to the cancellation policy once the Agent has confirmed a booking in writing

· Should a cancellation be received between 120 and 61 days prior to due arrival date 20% of the contracted rate will be charged.
· Should a cancellation be received between 60 and 31 days prior to due arrival date 50% of the contracted rate will be charged.
· Should a cancellation be received between 30 and 0 days prior to due arrival date 100% of the contracted rate will be charged.
Please note
Should your clients fail to arrive on the due arrival date, start their trip after departure or leave before its completion, no refund will be made

Child Policies (Supplier)
CHILD POLICY
· Unless booking the whole lodge, we regret that no children under the age of 8 will be accepted at Camp Hwange.
· Children aged 8-12 years will be charged 50% of the adults sharing rate.
· Please note we have no babysitting facilities. As our lodge is in a wildlife area, children should be under supervision of their parents or a guardian at all times.
· There is no family room at Camp Hwange, however, we are able to place a third bed in the room so the child can be with the parents.
· All children aged 8 to 14 should have a parent or guardian sleeping in their room at night.
· At meal times should children continually be disruptive they will be asked to eat separately to other full paying guests.
· Families with children aged 12 and below will be asked to book and pay for a private vehicle .
· The age limit for children on a walking safari is 12 years and above, however, this will be at the discretion of the Pro guide in camp.We do not allow children from one family to join another family on activities should their parents wish to do a different activity

Supplier Family Rooms
There is no family room at Camp Hwange, however, we are able to place a third bed in the room so the child can be with the parents

Tour Leader Policy
TOUR LEADER POLICY
1 9 Full paying guests Tour Leader is charged full Tour Leaders rate
10-16 Full paying guests Tour Leader free
Please note that Tour Leaders will be accommodated in the Tour Leader room.

COMPLIMENTARY POLICY

Familiarisations
These will be issued at the discretion of Camp Hwange and subject to availability
and may be subject to a cost recovery.

Unique Selling Points
· We offer Walking Safaris with a Zimbabwean Professional guide.
· We are unique in the fact that our camp is situated in the only part of Hwange National Park that has Black Rhino; therefore we offer a full day rhino tracking activity.
· Our camp is open all year round.
· During the rains we have phenomenal bird sightings.

Rates Manual Child Policy
Child Policy
No children under the age of 8 (unless booking exclusive use).
Children aged 8-12 years will be charged 50% of the adults sharing rate.
No babysitting facilities and no family room available
Children aged 8 to 14 should have a parent or guardian sleeping in their room at night.
At meal times should children be disruptive they will be asked to eat separately to other guests.
Families with children aged 12 and below must book and pay for a private vehicle.
The age limit for children on a walking safari is 12 years
We do not allow children from one family to join another family on activities should their parents wish to do a different activity